Added the functionality to view remaining accounts (if applicable) given a search term, when searching for a customer.
Added a new Developer role to Payway. This role will provide quality-of-life buttons/resources across Payway, easing the life of your developers.
Issues fixed – PAP
Issue fixed where lightboxes/popups would display a generic error message in multiple scenarios if an error occurred.
Issue fixed where customer service would be given the possibility to (incorrectly) cancel a non-tulo provisioned subscription, only to receive an error message.
Issue fixed where campaign purchase- and gift rules would display incorrectly if the products included in the criteria had expired.
Issue fixed where attempting to create a subscription intermission would result in an error page.
Issue fixed where the Billecta payment method configuration section would display possible payment methods incorrectly.
Changes – PAP
Tweaked the “View all” button, shown when there are rows that are currently not shown, for the following tables. This button should no longer appear if all results are currently shown.
Customer search
Subscription sharing
Helpdesk messages
Export errors
Package overview
Campaign overview
Added a new Display order to the cancellation reasons of Payway. This property will sort the list of available cancellation reasons, when being selected by your customers or customer service. Read more here.
Tulo Shop
Our new product Tulo Shop has been launched and can be enabled in your stage environment. The Tulo Shop concept is our commercial interface for your end customers. We aim to provide an attractive, conversion-friendly, and sales-driven buying experience via the
Check-out solution
Campaign landing page
Marketplace
The Tulo Shop concept also comes with a brand-new confirmation page and pre-designed templates that can be adjusted to your preferences. The Tulo Shop is easy to administrate from within the Tulo Admin Portal directly.
This new logic enables you to group campaigns and packages into a single collection in the Payway Admin Portal. Thus, reducing the required work/maintenance when setting up new campaigns and packages. For example, instead of having to set up specific configurations on every package and campaign, you assign them to groups, thus reducing the amount of manual labor and minimizing the risk of human errors.
Tulo Activation is an application suitable for activating a larger amount of digital accounts with digital subscriptions for external companies and organizations with which you have an agreement outside of Payway.
You can use Tulo Activation to set up a separate activation site for a specific company/organization, allowing all of their employees/members to activate a digital account with a digital subscription. The activation site can be branded for your organization and the company/organization and accessed through your URL.
The application comes in two different flavors, file- and email-based activation.
Adyen´s Realtime Account Updater (RTAU) is a great way to reduce involuntary churn. RTAU is used to automatically update your customer’s credit card details when they are about to expire. Hench, if you are using Adyen payment provider for credit card payments, we strongly recommend that you should enable RTAU.
If you already have enabled RTAU for your Merchant Account, please make sure that you have enabled the [Realtime Account Updater Status] under Developers > Additional data in the Adyen Customer Portal. Note that this setting needs to be enabled for every Merchant Account if you have multiple accounts.
Please forward this information to your Domain administrator or to who this may concern.
Tulo Payway will be changing the mail server that sends transactional e-mails to your customers. We will start testing this in the Staging environment in May 2023 and in the Production environment starting from June 1st. 2023.
This requires a change for you in your DNS record for the domain you are using as the sender of transaction e-mails in Tulo Payway. If you have multiple domains and don’t know which domain to change, please contact us for more information.
The following IP should be added to the domains SPF-record:
Added the functionality to convert a customer’s account into a company account (and vice-versa).
This will allow you to set company-related information on an account and consider it a company account.
Furthermore, company accounts can also be converted back to personal accounts if needed.
Issues fixed – PAP
Issue fixed where the customer free-text search could not be used to find customers via their full SSN.
Issue fixed where the customer free-text search would not always return all results when searching by their full name.
Issue fixed where package- and campaign tags that did not exist could be added, only to result in an error message.
Issue fixed where Tulo Distribution would be automatically enabled if the distribution method or address were changed.
Changes – PAP
The column sorting functionality is no longer accessible for columns where there are double dates, as this quickly becomes a confusing experience.
Added a direct link to your Tulo Shop-page when listing your marketplaces (under a given marketplace grouping). Previously we have only displayed a link to the older M3 marketplaces.
Only applicable to those using Tulo Shop.
“Campaign groups” (also called Ranked campaign groups) have been renamed “Campaign ladders” within PAP & Payway Docs.
Note: The Swedish and Finnish translations for these groups are unmodified.
Changes – PCP
Global self-service links will now also display under each subscription in the customer’s subscription list.
Issues fixed – PARP
Issue fixed where there would be some missing invoice information for Adyen – Klarna renewals.
Issues fixed – Payway API
Issue fixed where the eligible_for_campaign endpoint would return a 500 Internal Server Error if a package code were given.
Issue fixed where the payment_methods endpoint for Adyen would return a 500 Internal Server Error, if a period_id was given that did not match an Adyen payment period.
Changes – Payway API
Added an additional short_description field to the Create Campaign API.
Published: 2023-04-20
Tulo Paywall
Our new product Tulo Paywall has been launched and is ready to be enabled in your production environment. The article paywall plays a crucial part in your digital subscription business, a significant amount of digital conversion occurs here. Hence, we aim to give your new, existing, and previous customers a simple, fast, and smooth buying experience.
The Tulo paywall is easy to integrate into your articles and easy to administrate from within the Tulo Admin Portal directly, with no or minimal tech involvement.
On worldoftulo.com, you can learn more about the Tulo Shop concept and watch a demo of our new product.
Restricting access to Payway Admin is recommended but sometimes challenging for smaller organizations without dedicated IP addresses. Using Tulo VPN you can now restrict access based on IP-address to Payway Admin.
Tulo VPN is a VPN-solution that lets Tulo customers connect securely to our services. Connected to the VPN you will have a dedicated IP-address when working with services on the “worldoftulo.com” domain, making it easy to access IP-address restricted Tulo services.
As you might know, most of the data created in Tulo Payway is available through reports in Tulo Engage BI. In addition, in Tulo Engage BI, you can create your own reports based on Payway data, which is included in the Tulo Payway license.
But what if you have your own data warehouse solution where you create your own reports and analytics for your organization? Could you get your Payway data into that solution so you can continue with your existing solution? The answer to that is YES.
Tulo Engage Exporter can be configured to regularly export your data to your own data warehouse. Currently, available destinations are: Azure Cloud Storage, AWS S3, and Google Cloud Platform, and it’s also possible to transfer directly to your SFTP/FTPS servers on-premise.
Added a warning text/label to the subscription overview of a customer if the payment due date of the invoice is soon expiring (or has already expired). Applicable only to subscriptions paid by Billecta.
Changes – Payway Admin Portal
Customer service invoice search now allows credit invoices to be found based on payment reference.
Additional columns added to the Accounting Records overview.
Minor visual changes to the payment period view for packages and campaigns.
Issues fixed – Payway Admin Portal
Issue fixed where package downgrades and package changes could not be performed for Adyen and Klarna Payments if the title did not match even if they were on the same payment provider configuration.
Issue fixed where campaigns would not load into the campaign list when configuring a Ranked Campaign Group.
Issue fixed where updating credit card details would sometimes fail if a new order was placed using the new credit card.
Changes – Payway Client Portal
Tweaked purchase flow to make it more apparent whether the displayed price includes or excludes VAT.
Issues Fixed – Payway Client Portal
Issue fixed where the subscription overview would result in a timeout if the account had many shared packages.
Issue fixed where updating credit card details would sometimes fail if a new order was placed using the new credit card.
Issues fixed – Payway API
Issue fixed where flex campaign price description retrieved via our Marketing API would be incorrect.
Issue fixed where some Klarna Payment endpoints would fail and return a 500 internal server error for flex campaigns.
Issue fixed where the markdown transformation for HTML link attributes would not transform correctly.
Issue fixed where the available_product_changes-endpoint would not consider subscription systems when deciding if an upgrade is allowed.
Changes – Other
Implemented support for the OFFER_CLOSED Adyen webhook. This means that abandoned purchase sessions (through Adyen) will now be handled appropriately. You can read more about the effects and implications of the webhook here.
Implemented support for the InvoiceActionAttested Billecta webhook. This means that we will now attempt to rescue Billecta payments that might fail due to a server-side timeout.
Published: 2023-03-07
Release notes
Payway 4.6.6 – Released 2023-03-07
New features – Payway Admin Portal (PAP)
Get news directly in PAP! When logging in to the PAP, you will be greeted by a news feed. This news will include what´s new and coming to the World of Tulo. Be sure to check back occasionally, as information is being published continuously. And don’t worry, your “customer service” section is still exactly where you left it.
Added a new feature to purge the cache from your Tulo Shop. If you use the newly introduced Tulo Shop concept and have made changes to your marketplace, these changes will be cached and not immediately available. However, this can be remedied by purging the cache on a Marketplace or HTML Widget basis.
Added a first Proof of Concept regarding grouping campaigns and packages as a first step to make bulk administration easier. This feature is still in testing and will not be active in the production environment yet.
Changes – Payway Admin Portal
Added more helpful information when receiving an “Invoice is missing in Payway” helpdesk message generated from unhandled Billecta payments.
PAP: Extended the package- and campaign-based age validation functionality. While setting up the validation, you can select whether the post-purchase validation should trigger immediately or at the purchase period’s end. You can read more about this option here.
Issues fixed – Payway Admin Portal
Issue fixed where package upgrades would incorrectly allow you to select 0-price periods (0kr, or 0€).
Issue fixed where package upgrades would pre-select the incorrect title, allowing no upgrades.
Issue fixed where saving marketplaces without explicitly uploading a new image would remove the image.
Issue fixed where the performance of the Marketplace V5 API would greatly suffer if many products were selected for a marketplace.
Issue fixed where multiple tables would fail to display in the Safari browser.
Issue fixed where the text of the “Enabled”-property when editing a payment period would act strange for Finnish organizations.
Issue fixed where Campaign gift rules would sometimes not work for those who paid with VismaPay.
Issue fixed where the package_change_completed event would never fire if the initial payment for the new product failed.
Issues Fixed – Payway Client Portal
Issue fixed where a customer’s name in Kayak would be overwritten if the name field was left empty in the activation flow.
Issues fixed – Other
Issue fixed where the Campaign API sometimes results in a 500 Internal Server Error.
Issue fixed where we would attempt to export upgrades for products without an integration code, resulting in incorrect export errors.
